Roxy Palace Casino Review

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Roxy Palace Casino has been online since 2002 offering a wide selection of games. They are licensed by the Kahnawake Gaming Commission, Mohawk Territory of Kahnawake, Canada and approved by eCogra.

Positives

Negatives

Low wagering requirements on bonuses.No live-chat support.
Excellent reputation for winning and paying out.
Safe and secure.
Great games running on Microgaming Viper platform.

Bonuses *

Roxy Palace has a sign up 100% matching bonus up to $100. The bonus is credited with 45 minutes of qualifying for the bonus (more on qualification in Bonus Rules, below).

All real members automatically join the Players Club rewards program. Players earn one point for every $10 wagered on any slots and keno and one point for every $25 wagered on video poker, table games or any other casino game (excluding roulette and craps). One thousand points can be redeemed for $10.
Regular promotions show how much Roxy Palace values their loyal clients. This month players can win up to $25,000 in cash prizes in slots tournaments and up to $3000 in a video poker tournament. Deposit bonuses are given for the first deposit via FirePay, Neteller, and Click2Pay.
* please note that the bonuses listed above may not be up to date. check the casino website to get the updated bonus details

Bonus Rules *

The maximum bonus any player can receive during a single month is $500. All bonuses must be played within 30 days of receiving the bonus or else the bonus will be forfeited.

Players from the following countries are ineligible for any promotions offered by the casino: China, Denmark, Latvia, Hungary, Croatia (Hrvatska), Bulgaria, Israel, Finland, Malaysia, Hong Kong and the Ukraine. Single and Multi-Player American & European Roulette, Single and Multi-Player Baccarat, and Craps are not included in the wagering requirements.
The current matching 100% sign up bonus has a wagering requirement of 40X the bonus amount. In other words if you deposited $100 and received a bonus of $100 you need to wager $100(bonus) x 40 = 4000. The wagering requirements for the sign-up bonus may change monthly, as such we recommend checking the requirements thoroughly before accepting the offer and depositing.
The 10% back promotion is sent via email at the 10th of the following month. Players must respond to the email in order to receive the promotion. If a player had over $10,000 in winnings the month before the promotion then the $10,000 balance will not be included in calculating their bonus. This bonus is given out to players who deposit via acceptable methods of deposit: NETeller, Western Union, Bank Drafts/Wires, Checks, or ECP. If a player deposits with a different method, such as credit card, Citadel, or FirePay the casino will judge on a case by case basis whether they will receive the bonus or not.
* please note that the rules listed above may not be up to date. check the casino website to get the updated bonus rules details

Customer Support

Roxy Palace offers toll free phone support for the following countries: USA, Hong Kong, United Kingdom, Israel, Australia, Italy, Canada, Japan, France, Korea, Germany, Portugal, and the Netherlands. If your country isn’t listed above then you can reach customer service via email 24 hours a day.

Games

Roxy Palace is a download only casino powered by Microgaming, one of the first online gaming software designers. Microgaming games have fantastic graphics and a stable platform. This is a company you don’t have to worry about disappearing; they are a pillar in the online casino world. Review your game history by clicking on the Playcheck red checkmark in the upper right corner of the menu. All of the important details regarding a game are clearly listed when you scroll over it on the menu.

The download casino has over 100 games available. Players can choose between 19 progressives, 70 slots, 19 video pokers, 17 table games, and more.

Credibility

Roxy Palace has had all of their games independently tested by PriceWaterHouseCoopers since February 2002. All of the test results are posted on the website for your review. They paid out 97% overall in 2004.

Microgaming, the gaming software used by Roxy Palace, is a member of the IGC (Interactive Gaming Council).

Deposits and Withdrawals

Roxy Palace accepts Euro(€), Pound(£) and US Dollar($)deposits. Neteller, Click2Pay, and FirePay are the preferred methods of deposit and come with a first deposit matching bonus. Minimum deposit is $20.

Players can deposit via Neteller, Click2Pay, FirePay, PaySpark, Citadel, or credit card.
Minimum cash-out is $20. Players can receive their withdrawals via Check, NETeller, FirePay, ACH, or wire transfer. Once the withdrawal request has been received the funds are transferred to a pending account for 48 hours where the request can be reversed. Checks by international courier and wire transfer requests have a fee. ACH and FirePay withdrawals are available to US players only.

Message Boards Rumors *

Back in November 2003 a player complained about losing his deposit and bonus too quickly. Someone else wrote in and bragged about winning 10X their bonus amount within an hour of depositing and cashing out with a massive win.

Another player in 2003 complained about receiving a direct email special bonus offer. They deposited and wagered the required amount to qualify for the bonus. The bonus was given and then removed without a reason. This was within their terms and conditions so there was nothing the player could do about it. With this said, many other players wrote in defending them and stating that they never had a problem with this casino.
The rest of the discussion regarding Roxy Palace since 2003 has been good, mainly people bragging about huge wins.
* please note that the “Message Boards Rumors” section is information taken from message boards and is impossible to verify

Personal Conclusion

The reputation Roxy Palace has for large wins and no problem payouts makes for a very attractive casino. Microgaming makes some of the best casino software online. Their payouts for 2004 were an impressive 97% overall for all of their games. While their bonus selection isn’t as wide or as large as other casinos they make up for it in fast easy payouts and the large amount of winners. Slots players will love Roxy Palace slots games and their slots tournaments.
I wish they had Live Chat, but that wouldn’t be a reason to not deposit. Roxy Palace’s excellent reputation and their payout percentage give two great reasons why this should definitely be a casino you deposit in.
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